No matter how many bright students, wonderful instructors, and useful resources an automotive classroom has, there’s one thing that can make the learning process more—or less—difficult: curriculum.

Curriculum, which is comprised of the learning objectives, lessons, materials, assignments, and assessments used to teach a course, is the last thing you want to work against your students’ success. In fact, studies show that better curriculum—and textbooks—can improve student achievement.

But how do you know if your current curriculum is the problem?

Service advisors have a unique role as both the face of an automotive shop and the link between customers and technicians. Therefore, it makes sense that classroom training for service advisors should have a good balance between customer focused skills and automotive knowledge.

Instructors play an important role in providing this kind of targeted training. But aside from starting with a good foundation of knowledge, how can you instill the kinds of skills that help service advisors thrive in the classroom and on the job? 

CDX Learning Systems, a division of Jones & Bartlett Learning, is excited to announce a partnership with Tiqani Management Consultancy FZE, a premier automotive talent development firm. Together, CDX and Tiqani will lead the way in offering innovative educational materials and automotive training on a global scale. 

According to a 2013 report by the Seattle Jobs Initiative (SJI), over 75% of employers believed soft skills were just as important as, if not more important than, technical knowledge.